FAQs | Frequently Asked Questions
1. What shipping methods are available?
We use GATI to ship all orders. Fedex may be used for larger wholesale orders. Below is a list of available options:
- GATI Express Mail
- GATI Surface Mail
2. How long will it take to get my order?
As a small, independent maker, we keep very little inventory on hand. Most products are made to order. Typical production lead times are as follows:
- Larger bags: 1-2 weeks
- Small bags: 3-5 days
- Small goods: 1-2 days
Please note that these are estimates only. We strive to fulfill orders in a timely manner. We will contact you with details after your order is placed if the lead times will differ from the above.
We use USPS to ship all retail orders. Shipment transit time is based on the service you choose at checkout:
- Express Mail: 1 – 2 days
- Priority Mail: 2 – 3 days
- Parcel Post: 4 – 7 days
3. How do I track my order?
Once your order has been prepared for shipment, we will send you tracking information via email. Please allow up to 24 hours for tracking information to be updated.
4. Do you ship internationally?
Yes, but our web store is not configured to do so. Please visit our Catalog and share the product details with us by email to order internationally.
5. How come I didn't get a confirmation email when I placed an order?
Our website automatically sends a confirmation email once you order. Sometimes certain email providers block these emails sent from our website (we’re talking about you Hotmail!) This is especially troubling, when scheduling studio pickups. If you have not received an email from us, please feel free to email us or login to check the status of your order (you’ll need your order ID# and email address). It also saves all our communications with you so you can see if you missed an email from us.
6. Can I pickup my order at your studio?
If you live in the Delhi/NCR area and don’t want to have your order shipped, select “Store Pickup” at checkout.
Please wait for us to contact you to arrange a pickup appointment before stopping in.
7. How can I return a product?
Please visit the Returns, Refunds & Cancellation page for more details.
8. What payment methods are accepted?
We accept all major credit cards and Paypal.
9. Do you take on custom projects or orders?
The short answer is - it depends.
Due to overwhelming demand and limited resources, we are no longer taking on custom projects for individuals. The waiting list has been hovering around the 3 month mark and we feel that it is no longer feasible for our current production situation.
Bulk custom orders for wholesale are always welcome, as are private label opportunities. We love collaborating with like-minded businesses. Please contact us with the details.
10. How do I clean and care for my product?
Under no circumstances should you machine wash, iron, or dry clean your Jaggery Bags product. We have detailed the very best way to care for your products on our care page. With the proper care, your Bag and/or Accessory will give you many years of use.
Visit our care page for detailed instructions.
11. Will my product look exactly like the photo?
While we try our best to take accurate photos of all our items, keep in mind that colors will vary slightly from one monitor to another. Bags and Accessories will vary slightly because each is made from different materials. No two will be alike. Inner tubes may have worn or faded white or colored brand markings and text on certain areas. You may request bags with or without these marks in the comments section at checkout.
12. Do you offer repairs?
We offer a 1 year guarantee on all our products. We’ll repair or replace any original manufacturing defects for free during this time. We are also happy to offer a quote to fix any accidental damage that may occur during the life of the product.